5 Best Live Chat Softwares for your Business
Stumble it!You can increase your website presence by live chat technology and gain proactive leads. Live chat software’s allow companies to communicate live with visitors coming to their website. You might be thinking, why do you need a live person on your website? Well, the people coming on your website can be your potential clients and if you can talk to them on the spot (when they hit your website), you can have an advantage over your competitors by giving them all the information before hand and reduce the chance of them visiting the next website.
There are a lot of live chat software’s in the market who offer almost the same features if compared to each other but some of them are different and good with their extra aspects. So let’s take a look at the best Live Chat software companies out there.
Live Person:
Live Person is (in my opinion) the best Integrating live chat software / technology out there. It is secure, provides email management, click-to-talk and knowledgebase technology. You can definitely increase your online sales, average order size and conversion rates, while multi-channel communication tools reduce service and support costs, improve agent productivity and increase customer satisfaction.
Live Person solutions can be hosted and accessed from anywhere. It’s Operator Console and web-based administration tools provide the ideal combination of flexibility, performance and stability. You can use it on either PC or a MAC and can be seen, used by a lot of major companies out there. It’s live chat technology is secure and reliable.
Check out more information at
Link: LivePerson
Groopz:
Groopz is a very unique and a successful live chat software that most of the companies don’t know about. It is widely regarded as one of the leading e-commerce and customer service solutions in the industry. Best part of Groopz live chat software is, the way it proactively engage your online visitors. You can pop-up a chat window on a visitor’s screen when they are on your website and offer them the help they need.
Check out the features of Groopz Live chat software:
- Live Customer Assistance
- Proactively Contact Site Visitors
- LeadScan™
- Call Transfer
- Referral Information
- Path Records
- Push Content to Visitors
- Profile Edit/Custom Profile Fields
- Intelligent Call Routing
- Permanent Profile Storage
- Secure Chat
- Real-Time Chat Monitoring
- Personal Transcripts Access
- Administrative Transcripts Monitoring
- Leave a Message
- Scalable, Fault Tolerant Distributed Server
- Frequently Used Responses
- Multiple Server Monitoring
- Automatic Software Updates
- Customizable Interface Skins
Link: Groopz Live chat Software
Chat Stat:
Chat Stat is a great live chat software that gives you access to web analytics, remote access, translation, Voip (Voice Over IP) Callback, IM Support etc. It has a intuitive instant messenger interface that can give you the access to chat with your website visitors with authority.
What’s different about this live chat software is that, you can also use it to communicate with buddies on any of the supported IM clients (AOL, ICQ, Yahoo, MSN, GoogleTalk, Jabber, and Skype) using a familiar instant messenger interface.
Link: ChatStat’s Official Website
WhosOn:
WhosOn is also another good live chat software which offers solutions for:
- Live Web Statistics
- Live Visitor Chat
- Proactive Visitor Engaging
- Prospect Detection
- Web Analytics
- Click To Call Back
- Click Fraud Detection
WhosOn live chat software allows you to watch visitor activity on your website in real time (referred to as ‘live stats’), to engage online customers AND it allows your visitors to chat to operators within your business as they are browsing. Your website Visitors can request live chat sessions with operators without leaving your site or downloading anything.
Link: WhosOn Official Website
CoffeeCup Live Chat:
CoffeeCup is also a popular live chat software which allows visitors the opportunity to chat with you in real time by just clicking on a chat link from your site.
Check out these cool features of this live chat software
- The chat interface is built-in to the software. Easy!
- You can chat with multiple visitors at the same time.
- Use the WYSIWYG Drag and Drop interface to customize the look and feel of your Chat window.
- No need to use another program to upload your files, there is a FTP client built right into the program.
- Use the program so answer customers questions immediately, no need to wait for e-mail any longer.
- Built in Wizard for easy installation
- Fully functional 21 day trial
- Uses Flash, PHP and XML
- Easily setup your Live Chat with the built-in wizard.
- No need to know any HTML
- High Quality XP Graphics Included
- help file provides instruction on how to get started with your very own Live Chat.
- Built in FTP to Upload Your Live Chat
- Add Background Images, Sounds and More !
- Supports unlimited number of users
- Built-In Preview to Test Your Live Chat
- Chat with an unlimited number of users at once.
- Free Support & Free Upgrades for Life
- Customize the Welcome message to target your customer base.
- The program automatically sends a transcript of the chat to users who enter their e-mail address when logging into your chat.
- Customize the design scheme of the chat console to match your site.
- Uses a combination of Flash, PHP and XML.
- Use emoticons in your chats to show a little emotion it makes them feel a little less plastic.
- No need to enter your server information again if you have any of our recent Flash based software, it will already be in the program.
Link: CoffeeCup Live Chat Official Website
I hope you take a look into these live chat softwares and give your business website a great support by giving good customer service online.
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Comments
I am currently using Wapr 24×7 free live chat for one operator. its very user friendly. Seriously i tried around a dozen and live person and Wapr 24×7 both are excellent. feel like using them. Rest are not user friendly but all work fine.
Live-Presence.com is a North American reseller of Whoson. With over ten years providing Customer Relationship Management and Business Development solutions. Live-Presence will provide the training and integration platform to provide a complete solution.
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Great and useful post! I will be checking all of them out. I’ve only tried Kayako live support and while I like it, it comes with a whole bunch of support/help desk software (which I don’t need right now). Have you tried others too, aside from those above?